Seek first to understand, then to be understood – 7 Habits of Highly Effective People, Stephen R. Covey
For some time, I’ve been collecting expressions that often lead to misunderstanding, confusion, or even frustration and conflicts. And these expressions clearly stand in the way of organisational and process improvement.
You always have a choice to either try to understand and find a way, or to spot flaws and come to a dead-end. Even though it’s the message that matters most, sometimes using a different word or expression will help carry your message further without confusion.
This Agile PMO dictionary should help you choose alternative expressions for some commonly misunderstood ones.