From Push to Pull, My Summary

I have chosen to write about From Push to Pull because I think it’s one of the most important as well as difficult shifts to make in an organisation. You can find signs of a push culture in many areas and on many different levels: that’s why I think it’s critical to start change here.

Basically, it’s only about whether you assign tasks to people or let them pick up work when they’re ready. Can’t be that difficult or important, right?

Well, I think it defines the workplace. Here are some typical characteristics in different areas. Continue reading

From Push to Pull, Lesson 2: Ownership

In August, I started a new journey and also a new blog series: From Push to Pull covers my first observations and reflections at my new job. The first post is about communication: how basic habits negatively impact a workplace and contribute to create a Push system. This second post is about the importance of Ownership.

The Observation

Our product has received seriously negative customer feedback for a long time. One could therefore expect devoted engagement and a strong drive, but it wasn’t there. I wondered why? Continue reading

From Push to Pull, Lesson One: Enterprise Communication

One of my first observations at my new job was that I had come to a very meeting- and mail-intense workplace. After one day my calendar was fully booked and my inbox flooded. I realised my big plans for fast changes would soon be shattered, since I would be so busy running to important meetings and reading even more important emails.

Having coworkers enthusiastically filling each other’s calendars and inboxes creates a destructive Push culture. These basic actions form whether someone else controls your time (Push) or you decide yourself how to make the best of it (Pull). Continue reading