Applied Kanban Values: Transforming the PMO, Part 4

In April a colleague and me went to visit our partner in Delhi. Over breakfast in the hotel we reflected on the difference between the restaurant service there compared to Stockholm (this was a normal chain business hotel).

First, there were more people working with service in the restaurant than there were hotel guests having breakfast. Second, most people working in the restaurant had a very specialised responsibility. Finally, people working in the restaurant had time for the extra details: chatting, decorating and… smiling :-). Continue reading

Applied Kanban Values: Transforming the PMO, part 2

Respect: put away the RACI

Have you ever produced a RACI document? Together with many other steering documents it forms a pillar for the PMO, and defines who is responsible, accountable, contributing or only informed for each and every step in a process. In a RACI meeting you would typically discuss whether the product owner should contribute in the UX work for his/her story or only be informed. Or maybe the PO is actually accountable even though the UX expert is obviously responsible?

Kanban should be like water, making its way through cracks.

Continue reading

Applied Kanban Values: Transforming the PMO

An agile PMO is really a contradiction; the PMO is a conservative enterprise project-centered administrative function. Not the first association that comes to mind when someone says agile.  At the same time, in a large company the PMO can provide a lot of valuable support.

So, in my new role as PMO Lead I thought I could do things differently. But after six months I found myself stuck in vicious circles of reporting and planning further and further away from the real work. (Meanwhile the real work didn’t exactly go in the right direction either…)

This story is about how I transformed my PMO role and what a more agile PMO could be like. Continue reading

The Agile PMO

Time for holiday and I started thinking about the past year. A lot has happened and I also learnt a lot so I felt like writing about it. A dear colleague suggested I start a blog, so why not?

I’m into “way of working” and especially how to manage when you have the conservative enterprise-program-expectations on one side and flow-driven product-development teams on the other. I like to believe that we are all customer- and value driven in the same company and it’s all about understanding and continuous improvement together.

So “The Agile PMO” is about the everyday challenges in this area.

I am also curious about different ways of working with process improvement on all levels.