In April 2010, the Icelandic volcano Eyjafjallajökull’s dramatic eruption caused an ash cloud that kept the travel industry in its vicious hands for several days. The closure of the european airspace resulted in 100,000 cancelled flights…
Seven years later, one morning in March, two meetings take place.
Meeting 1: Replanning of Enterprise Project X
Project X has been running for more than two years and has reached a serious state. The implementation involves 10+ teams and an external vendor. Not only are the budget, plans and scope dark red from a traditional PMO RAG status view, but energy and motivation are drained, teams are exhausted, and project management is lost. Continue reading
Time to retire the dinosaur system born in the seventies. How hard can it be with today’s technology? There are plenty of standard products out there that can do the job. And you get so much additional functionality instantly plus all the features planned in the beautiful product road map! Continue reading
My last post this year will be about technical debt and how to visualise it using Cost of Delay.
Technical debt can be results of your own decisions: shortcuts taken consciously with good intention, customer focus and a clear plan to “go back and fix that later” in mind. Continue reading
Our web development department needed to be reorganised and we wanted to try a new approach for this: self-organising teams work great, why not gather everyone and try to self-organise the whole department? Continue reading
An AntiPattern is a literary form that describes a commonly occurring solution to a problem that generates decidedly negative consequences.
Last few weeks I have reflected around some patterns that we have around us. And really they are AntiPatterns, recurring bad recipes to recover from earlier bad decisions. Here are some of my favourites. Continue reading
In April a colleague and me went to visit our partner in Delhi. Over breakfast in the hotel we reflected on the difference between the restaurant service there compared to Stockholm (this was a normal chain business hotel).
First, there were more people working with service in the restaurant than there were hotel guests having breakfast. Second, most people working in the restaurant had a very specialised responsibility. Finally, people working in the restaurant had time for the extra details: chatting, decorating and… smiling :-). Continue reading
Culture is a collective programming of the human mind
One thing I love with my job is working with people from many different countries. This not only makes you learn about other cultures, you also learn a lot about your own.
But working together across cultures is also sometimes a challenge. To learn more I participated in an intercultural management training last week. This is my summary and thoughts. I have focused on data and examples for countries I often work with. My class consisted of colleagues from our offices in Belgium, Netherlands, Germany, France and Sweden. Continue reading
Just like many developers like pair programming, I like to pair in my role as a change agent. And when you think about it, most of the benefits from pair programming are not related to programming specifically.
In part one I touched briefly on plans and forecasts. In this post about customer focus and flow for the PMO i come back to them.
Flow: don’t work in the system, work on the system
In our PMO we had plans covering about three to 15 months: there were high-level milestone plans, mid-level milestone plans and low-level detailed milestone plans.
Respect: put away the RACI
Have you ever produced a RACI document? Together with many other steering documents it forms a pillar for the PMO, and defines who is responsible, accountable, contributing or only informed for each and every step in a process. In a RACI meeting you would typically discuss whether the product owner should contribute in the UX work for his/her story or only be informed. Or maybe the PO is actually accountable even though the UX expert is obviously responsible?
Kanban should be like water, making its way through cracks.